Depending on the reason for disconnection, you will either contact one of our customer care agents or your TDU (Texas Distribution Utility).
Disconnection reason: non-payment – call our friendly agents to make a payment and reinstate your service.
You can reach us at 888.500.8348. We’re available Monday – Friday 8am–7pm and Saturday 10am–2pm CST. Find more answers regarding making a payment here
Disconnection reason: outage – call your TDU (Transmission Distribution Utility)
CenterPoint Energy (CNP): 800.332.7143
Texas New Mexico Power (TNMP): 888.886.7456
AEP Texas Central Company (AEPC): 866.223.8508
AEP Texas North Company (AEPN): 866.223.8508
Oncor Electric Delivery (ONC): 888.313.4747