Billing help

Everything and anything you need to know about billing.

Commonly asked questions
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Watch for your bill to arrive within 45 days from your service start date.
You can easily email us at or call one of our helpful Customer Care Agents at 888.500.8348. We’re here to help Monday – Friday 8 am – 7 pm as well as Saturday 10 am – 2 pm CST.
Your bill due date can be found on your billing statement. We recommend giving a full 5 days after you pay to allow your account to reflect the payment, regardless of your payment method. If your payment is late (after the due date), you will be charged a late penalty of 5% of the amount due.
Our helpful How to Read My Bill page is a comprehensive explanation of your electricity bill and our glossary page defines terms for more detail.
All billing details are in your My Account under ‘Bill History’. See past payments, amounts and payment dates and download copies of any bill.

Log into or register for My Account and click on ‘Billing’ and then ‘Billing Summary’ where you’ll find a ‘View Bill’ link. Click that to download and print your bill. If you have trouble, give one of our friendly agents a call at 888.500.8348.

We’re happy to review your bill. Give one of our helpful Customer Care Agents a call at 888.500.8348. You can reach us Monday – Friday 8am – 7pm and Saturday 10am – 2pm CST. Alternatively, send us an email at with details of the issue.
Unfortunately, no. You must sign in to My Account to pay your bill online. Our online payment portal is only accessible through My Account.
We’re here to help! Give us a call at 888.500.8348 Monday – Friday 8am–7pm and Saturday 10am–2pm CST. We’re also available by email at
All customers have a $4.95 monthly charge on their bill no matter what their contract or usage is.