Contact our residential team

Service is our first priority and our biggest point of pride.
Whatever you need, we’re here to support you.

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Mail payments to:
P.O. Box 734011
Dallas, TX 75373-4011
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Call us toll-free:
888.500.8348
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Send mail to:
P.O. Box 741989
Houston, TX 77274-1989

Additional  info

Contact Center Hours of Operation

Monday - Friday: 8:00am – 7:00pm CST
Saturday: 10:00am – 2:00pm CST

Holiday Closings

New Year's Day - January 1, 2019
Memorial Day - May 27, 2019
Independence Day - July 4, 2019
Labor Day - September 2, 2019
Thanksgiving Day - November 28, 2019
Christmas Day - December 25, 2019

For Power Outages

CenterPoint (CNP): 800.332.7143
Texas New Mexico Power (TNMP): 888.866.7456
AEP Central & North: 877.373.4858
Oncor (ONC): 888.313.4747

Questions? Let us know.